Returns and Exchanges

Need to exchange or return your OS1st product? No problem! We are here to help.

• If you purchased from an independent retailer - Please contact the place of purchase for assistance processing your request. If you need help, feel free to reach out to us.
• If you purchased from OS1st.com - As long as you purchased the product in the last 30 days, you are entitled to either exchange your product or receive our full money-back guarantee.  

Satisfaction with our products is our top priority. If you are not completely satisfied, you may return products within 30 days of receipt. Returns must be unused / lightly used and in original packaging. Return packages must include the original packing slip or a piece of paper containing the original order number. 

Customers are responsible for return shipping - we suggest return via trackable common carrier (USPS)

Return to the following address:

OS1st
Attn: Returns/Refunds
1340 14th Ave Ct SW
Hickory, NC 28602

Refunds will be processed within 10-14 business days of the receipt of the return via the same payment method in which the customer purchased. If you do not receive a refund email notification within 15 days from the day you mailed back your product, please email cs@os1st.com 

If you wish to exchange for another size or product of the same value, you may do so within 30 days of receipt. Returned products must be unused / lightly used and in original packaging. The return package must include the original packing slip along with a note saying which size you would like to exchange for.